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Foodworks Case Srudy

The challenge

Foodworks has been the go-to for nutrition analysis in Australia since 1989. It’s taught in universities, used in hospitals and private practice, and trusted by food manufacturers to get their labels right.

You wouldn’t have known any of that from the website.
Built in 2021 to move existing customers to the cloud, every page spoke to people who were already sold. Five years on, the content was stale, the site looked its age, and for a brand that sells on trust, that’s a quiet way of suggesting the product might be ageing too.
No lead tracking. Only 21 pages getting any search traffic, most of them support articles on a subdomain. The commercial pages were barely visible.
Xyris wanted a site that could win new customers.
  • Client:

    Xyris Software
  • Client:

    Foodworks, nutrition analysis and labelling software
  • Sector:

    SaaS / Health / Food manufacturing
  • Services:

    Customer research, tone of voice, SEO strategy, site architecture, copywriting, UX design, Website build
  • Launched

    August 2026

The insight

Stakeholder interviews, one-on-ones with dietitians and food industry professionals, desk research and keyword analysis. Two things stood out.

Nobody buys Foodworks for the features. Dietitians buy it because it takes the maths out of their day and gives them evidence they can stand behind. Manufacturers buy it because a wrong label means recalls, fines and lab testing. Same product, two different reasons to care. The old site told neither story.

The best stuff was hidden. Built by a dietitian. Data that underpins university teaching and is trusted by FSANZ. Customers who’d been burned by international tools that couldn’t handle Australian regulation. All true, none of it on the website.

The brand needed to sound like an experienced dietitian: confident, evidence-led, allergic to hype.

  • The Idea

    Build the site around trust, not features, and give each audience their own path.

  • A voice with rules

    A tone of voice guide that retired words like "easy" and "seamless". Be specific or don't say it.

  • Two tracks

    Practitioner pages lead with time, confidence and client care. Nutrition Labelling pages lead with compliance built for Australian regulation, not adapted to it.

  • Proof up front

    Customer logos, testimonials, the 1989 origin story and the FSANZ data lineage moved from the footnotes to centre stage.

  • SEO first

    Uncontested regulatory terms like "health star rating", "FSANZ" and "nutrition information panel" shaped the site structure and a phased content plan.

  • Custom, not stock

    Screenshot-led product imagery and documentary photography in real practice environments. Dietitians can spot a stock photo from across the room.

  • Results

    Six weeks after launch

    Search traffic had been sliding all year. Roughly 1,400 clicks a week in May, under 800 by late June, and rankings drifting the wrong way. Six weeks after launch, against the six weeks before:

    Launch week posted the best click through rate of the year at 4.07%, then rankings kept climbing for another month. No relaunch spike and fade. The gains have compounded, and the old URLs handed their traffic to the new ones without dropping any of it.

    Clicks up

    21.9%

    Impressions up

    14.1%

    Click through rate up from 3.27% to

    3.49%

    Clicks Average position from 10.2 to

    8.5

    New territory

    Every term below was outside the top 100 in Australia before launch.

    The food diary template article, written for a term our research flagged as uncontested, is the strongest new page on the site with 188 clicks since launch. The labelling terms are where the money is. Someone searching “nutrition label generator australia” wants exactly what Foodworks Nutrition Labelling does, and the product page now sits third.

    Search termPositionPage
    Food diary template1Launch Article
    Food diary template free2Launch Article
    Best dietitian software2Homepage
    Australian nutrition label2Nutrition Information Panel article
    Nutrition panel australia3Nutrition Information Panel article
    Nutrition label generator australia3Nutrition Labelling product page
    Peal allergen labelling5PEAL and Foodworks page
    Nutrition label generator8Nutrition Labelling product page
    Nutrition panel generator8Nutrition Labelling product page

    Source: Ahrefs, Australia, 20 September 2026.

    Showing up in AI search

    Getting Foodworks into AI answers was a goal from the first discovery call. Weekly sessions from AI assistants are up 67% since launch, and those visitors engage at 40.4%, more than double organic search. Low volume, high intent, and the first sign the new content is being read and cited by the tools people ask before they search.

    Showing up in AI search

    Phase 2 content is under way, built around FSANZ and Health Star Rating searches, the biggest organic opportunity the research identified. The first Health Star Rating article is already ranking.

    What the client said

  • Verified
    5.0
    We were probably quite demanding as clients. We had a lot of strong opinions about how we wanted our website to look and feel, and wanted to be sure that the whole site was absolutely perfect before launch. The Chunky Duck team did a brilliant job accommodating our requests. They went above and beyond, often redesigning the same graphics several times, and they even developed some additional features that weren't part of the original scope.
    I can confidently recommend Chunky Duck to any other company looking for a web design agency that is responsive, friendly and fun to work alongside, and most importantly produces a great end result.
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